Privacy Policy

1. Who We Are

Eyzah is a Nigerian jewellery brand offering thoughtfully curated jewellery and accessories for gifting, celebrating and expressing personal style.

For the purposes of applicable data protection laws, Eyzah is responsible for determining how and why personal information collected through our website is processed.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at hello@eyzah.com.

2. Information We Collect

Depending on how you interact with Eyzah, we may collect different types of information, including:

3. How We Use Your Information

We use personal information for purposes connected with operating Eyzah and providing our products and services. These purposes may include:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Confirming payments and helping to prevent or investigate fraudulent transactions.
• Arranging delivery and communicating with you about your order.
• Providing customer support and responding to enquiries.
• Sending transactional communications, such as order confirmations and delivery updates.
• Sending marketing communications where you have subscribed or where otherwise permitted by applicable law.
• Maintaining, securing and improving our website and services.
• Complying with applicable legal, regulatory and accounting obligations.

4. Why We Process Your Information

Depending on the circumstances, we may process your personal information on one or more lawful bases recognised under applicable data protection law. These may include:

• Performance of a contract: where processing is necessary to fulfil an order or provide a service you have requested.
• Consent: where you have given consent for a specific processing activity, such as certain marketing communications.
• Legal obligation: where we are required to process information to comply with applicable laws or regulatory requirements.
• Legitimate interests: where processing is reasonably necessary for purposes such as maintaining website security, preventing fraud or improving our services, while considering your rights and interests.

5. Service Providers We Use

We work with selected service providers to operate the Eyzah website, process payments and fulfil customer orders. These providers may process personal information on our behalf or receive information necessary to provide their services.

6. How We Store and Protect Your Information

We use appropriate technical and organisational measures to securely store and manage the personal information necessary to operate our website, process orders and provide our services.

These measures are designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Payment Information

Payments on the Eyzah website are processed using Paystack. When you make a payment, relevant payment and transaction information may be processed by Paystack in accordance with its privacy practices and applicable data protection requirements.

Eyzah may retain transaction references, payment status and other information necessary to confirm, reconcile and manage your order.

For information about how Paystack handles payment and personal data, please refer to Paystack’s own privacy policy.

8. Cookies and Similar Technologies

Our website may use cookies, local storage and similar technologies to enable essential website functionality, maintain sessions, remember preferences and understand how visitors use our website.

Some technologies may also be used by third-party services integrated with our website.

Where applicable, you may be able to control certain cookies through your browser settings or any cookie controls provided on our website.

9. When We Share Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate Eyzah, fulfil your requests, process payments, arrange delivery, protect our services, comply with legal obligations or otherwise process information on a lawful basis.

This may include sharing relevant information with payment processors, delivery providers, trusted service providers, professional advisers, regulators or authorities where required or permitted by law.

10. International Data Transfers

Some service providers we use may process or store personal information outside Nigeria. Where personal information is transferred across borders, we will take appropriate steps to ensure that the transfer and subsequent processing are handled in accordance with applicable data protection requirements.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes, enforce our agreements and comply with legal or regulatory obligations.

Different types of information may therefore be retained for different periods.

12. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights in relation to your personal information, including the right to:

• Be informed about how your personal information is processed.
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request deletion or erasure of personal information where applicable.
• Request portability of your personal information where applicable.
• Withdraw consent where processing is based on your consent.

To exercise a privacy right or ask a question about how your information is handled, contact us at hello@eyzah.com.

13. Marketing Communications

If you subscribe to receive marketing communications from Eyzah, we may use your contact information to send you updates about new collections, products, offers and other relevant Eyzah news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

You may still receive essential communications relating to orders or services you have requested.

14. Keeping Your Information Secure

We use reasonable technical and organisational measures designed to protect your personal information. These measures may include access controls, authentication mechanisms, secure connections and appropriate safeguards around the systems used to process customer information.

You are also responsible for keeping your account credentials and devices secure and for notifying us if you believe your account has been accessed without your permission.

15. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from Eyzah and have their own privacy practices. We encourage you to review their privacy policies before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When we make material changes, we will update the date shown at the top of this page and, where appropriate, provide additional notice.

17. Contact Us

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact Eyzah: