Terms & Conditions

1. About These Terms

Welcome to Eyzah. These Terms & Conditions govern your use of the Eyzah website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.

Eyzah is a jewellery brand focused on thoughtfully curated pieces for gifting, celebrating and expressing personal style.

2. Using Our Website

You may use the Eyzah website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to any part of the website or use it in a way that may harm Eyzah, our customers or other users.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the website are accurate and up to date.

However, colours may appear slightly different depending on your device or screen settings, and minor variations may occur between product images and the physical product.

Product availability may change without notice. We reserve the right to discontinue products or make changes to product details where necessary.

Where a product is unavailable after an order has been placed, we will contact you regarding the available options, which may include a replacement, alternative arrangement or refund where applicable.

4. Prices and Payment

All product prices displayed on the website are stated in Nigerian Naira unless otherwise indicated.

The applicable product price and any delivery charges will be shown before you complete your order.

We reserve the right to change product prices at any time. Price changes will not affect an order that has already been successfully placed and confirmed, except where required to correct an obvious pricing or technical error.

Payments made through the website are processed through our designated payment provider, Paystack. Your payment may also be subject to Paystack’s applicable terms and policies.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products at the displayed price and under these Terms & Conditions.

An order confirmation does not necessarily guarantee that an item is available if an unexpected stock or technical issue occurs. Where we are unable to fulfil an order, we will notify you as soon as reasonably possible and discuss the appropriate next step.

Please review your order carefully before completing payment, including your selected products, quantities, delivery information and contact details.

6. Delivery

We arrange delivery to the locations available at checkout. Delivery charges and available delivery options will be displayed during the ordering process.

Delivery timelines may vary depending on your location, selected delivery option, courier availability, public holidays and other circumstances outside our reasonable control.

You are responsible for providing accurate and complete delivery information. Eyzah cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided at checkout.

Where a delivery delay or issue occurs, please contact us so we can assist with resolving the matter.

7. Returns and Exchanges

We want you to have a positive experience with your Eyzah purchase. Our Returns & Exchanges Policy explains when an item may be eligible for return or exchange and the process for requesting one.

Please review our Returns & Exchanges Policy before placing an order.

Nothing in our returns policy is intended to limit any consumer rights that cannot lawfully be excluded under applicable Nigerian law.

8. Jewellery Care

Proper care helps maintain the appearance and condition of your jewellery. We provide jewellery care guidance to help you get the best experience from your pieces.

Please follow the care recommendations provided with your purchase and on our Jewellery Care page.

Product performance and appearance may be affected by factors such as exposure to moisture, chemicals, cosmetics, perfumes, excessive friction and general wear.

9. Promotions and Discounts

From time to time, Eyzah may offer promotions, discounts, vouchers or other special offers. Each promotion may be subject to additional terms, including eligibility, availability, validity periods or product exclusions.

Promotional terms will be communicated with the relevant offer. Unless otherwise stated, promotions cannot be combined with other offers.

10. Gift Orders

If you are purchasing an item as a gift, please ensure that the recipient’s delivery details are accurate before completing your order.

Where gift messaging or other gifting options are available, the details and any applicable charges will be displayed during the ordering process.

11. Intellectual Property

All content on the Eyzah website, including our logo, photography, graphics, product images, written content, designs, illustrations, layout and other brand materials, belongs to or is used by Eyzah with permission.

You may not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

12. Website Availability

We aim to keep the Eyzah website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, update or modify parts of the website for maintenance, improvements, security or other operational reasons.

13. Third-Party Services and Links

Our website may contain links to or rely on services provided by third parties, including payment and delivery service providers.

Third-party services may operate under their own terms, conditions and privacy policies. Eyzah is not responsible for the content, policies or practices of third-party websites that we do not control.

14. Limitation of Liability

We will take reasonable steps to provide our products and services as described on the website. However, to the extent permitted by applicable law, Eyzah will not be responsible for losses arising from circumstances outside our reasonable control, including events affecting delivery services, telecommunications, payment services, website availability or other third-party services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

15. Privacy

Your use of our website and the information you provide to us are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information in connection with our website and services.

16. Complaints and Customer Support

If you have a question, concern or complaint about an order or your experience with Eyzah, please contact us first so that we can work with you towards a resolution.

You can reach us through the contact details provided on our website.

We are committed to handling customer concerns fairly and within a reasonable time.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or applicable requirements.

When we make changes, we will update the date at the top of this page. Your continued use of the website after an updated version is published means that the updated terms will apply to your use of the website from that point forward.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in the Federal Republic of Nigeria.

Any dispute arising in connection with these Terms & Conditions or your purchase from Eyzah will be addressed in accordance with applicable Nigerian law.

19. Contact Us

If you have questions about these Terms & Conditions, your order or any of our policies, please contact us.